Terms & Conditions

1) Company Details & Contact

2) Eligibility & Account

• You must be at least 18 years old or have parental consent to purchase.
• You are responsible for your account credentials and all activities under your account.
• We reserve the right to suspend or terminate accounts for misuse or fraud.

3) Products & Information

• All product descriptions and images are provided in good faith; minor variations may occur due to screen settings or handmade nature.
• Sizes, materials and care details are given for guidance; please contact us if you need clarification.
• Handcrafted products may include small variations that add uniqueness and character.

4) Pricing, Currencies & Taxes

• All prices are primarily in GBP (£). Customers may view and pay in EUR (€), USD ($), AUD ($), NZD ($), and CAD ($).
• Conversion rates are approximate and may vary based on your payment provider.
• Prices may include or exclude VAT depending on our registration status. Any applicable taxes will be displayed at checkout.
• We reserve the right to update or correct pricing errors at any time.

5) Orders & Contract

• Your order is an offer to buy. A contract is formed when you receive an Order Confirmation email.
• We may cancel orders in case of stock issues, pricing errors, or suspected fraud.
• Please review your order before checkout. For corrections, contact hello@vibeyourhome.co.uk immediately.

6) Payment

• We currently accept Visa and MasterCard payments only.
• All transactions are processed securely by our trusted payment partners. We do not store card details.
• By placing an order, you confirm that you are authorised to use the chosen payment method.

7) Shipping & Delivery

• We ship to the United Kingdom and the European Union.
• Orders are processed within 1–2 business days; delivery usually takes 2–7 business days depending on destination.
• Free standard shipping applies to orders over £60.
• All parcels include tracking information provided by email upon dispatch.

8) Returns & Refunds

9) Gift Cards

• Gift cards are valid for 12 months and non-refundable.
• Lost or stolen cards cannot be replaced without proof of purchase.

10) Reviews & Content

• By submitting reviews or photos, you grant us a royalty-free licence to use them for marketing.
• We may moderate or remove inappropriate content.

11) Intellectual Property

• All content (logos, images, design, text) is owned by or licensed to VibeYourHome.
• No material may be copied or reproduced without written permission.

12) Privacy & Cookies

• See our Privacy Policy and Cookie Policy for details on personal data.

13) Liability

• We do not exclude liability where unlawful (e.g., for death or personal injury caused by negligence).
• We are not liable for indirect or consequential losses.

14) Events Outside Our Control

We are not responsible for delays caused by events beyond our reasonable control (e.g., carrier delays, strikes, weather).

15) Governing Law

These Terms are governed by the laws of England & Wales. Consumers may bring claims in their local UK court.

16) Contact

For any questions, contact us at hello@vibeyourhome.co.uk or by post at Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF.

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