Privacy Policy

1) Who We Are

This website (https://vibeyourhome.co.uk) is operated by TECHFRAY LIMITED (Company No. 15855858), trading as VibeYourHome, established in the United Kingdom. Registered office: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF. For any privacy-related matters, contact us at hello@vibeyourhome.co.uk.

2) Information We Collect

• Contact form data: your name, email address and message content.
• Order details: your name, billing and shipping address, email, phone and payment information (processed securely by our payment provider).
• Customer accounts: login credentials, order history, saved addresses and preferences.
• Reviews & comments: name, rating, comment text, optional photos or profile image.
• Cookies & analytics: anonymised identifiers collected via Google Analytics, Meta Pixel, Hotjar and WooCommerce statistics.
• Social media embeds: interactions with Instagram, Pinterest and other widgets displayed on the Site.

3) How We Use Your Data

• To process and deliver your orders, payments and returns.
• To respond to messages sent via our contact form.
• To manage your customer account and provide personalised service.
• To publish and moderate reviews and community feedback.
• To analyse site traffic, improve navigation and enhance user experience.
• To detect and prevent fraud, abuse or security issues.
• To comply with legal and tax obligations.

4) Legal Basis for Processing

• Contract performance – processing orders, payments and deliveries.
• Legitimate interests – site analytics, preventing fraud, improving service.
• Consent – optional cookies and participation in reviews or comments.
• Legal obligation – record-keeping and tax compliance.

5) Cookies

We use essential cookies for site functionality and analytics cookies to understand usage trends. You can manage cookie preferences through your browser or our banner. For more information, see our Cookie Policy.

6) How Long We Keep Data

• Order information – up to 7 years for tax and accounting purposes.
• Customer accounts – as long as the account remains active.
• Contact form messages – up to 12 months after resolution.
• Analytics data – retained in aggregated, anonymised form only.

7) Data Sharing & Security

• We share personal data only when necessary to fulfil orders, deliver parcels or operate the website (e.g. shipping carriers, IT hosting, analytics providers).
• All partners are bound by confidentiality and GDPR-compliant agreements.
• Your data is stored securely using encrypted connections and access controls. We never sell your data to third parties.

8) International Transfers

If any processing involves countries outside the UK or EEA, we ensure equivalent protection through adequacy decisions or standard contractual clauses approved by the UK ICO and EU Commission.

9) Your Rights (UK & EU GDPR)

• Right to access – obtain a copy of your data.
• Right to rectification – correct inaccurate information.
• Right to erasure – request deletion of data no longer needed.
• Right to restriction – limit how we use your data in certain cases.
• Right to data portability – receive data in a machine-readable format.
• Right to object – opt out of processing based on legitimate interest.
• Right to withdraw consent – for optional cookies or reviews at any time.

10) Exercising Your Rights

11) Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect data from children under 16. If you believe we have, please contact us to delete it.

12) Third-Party Websites

Our blog or social channels may link to external websites. We are not responsible for their privacy practices. Please review their policies when visiting other sites.

13) Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, legal requirements or our operations. Updates will appear here with a new effective date.

14) Complaints

If you believe your data has been mishandled, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU data-protection authority.

© TECHFRAY LIMITED. All rights reserved. This Privacy Policy applies to https://vibeyourhome.co.uk and its related services.