Payment Policy

1) Accepted Payment Methods

• We currently accept Visa and Mastercard credit and debit cards.
• All payments are processed securely through a PCI-DSS compliant gateway.
• We do not accept cash, cheques or bank transfers.

2) Currency

• All transactions are processed in British Pounds (GBP).
• Prices may be displayed in other currencies (EUR, USD, AUD, NZD, CAD) for convenience, but final payment and conversion are handled by your card provider at their exchange rate.

3) Payment Timing

• Your card will be charged immediately upon confirming your order at checkout.
• If a payment is declined, please contact your card provider or try again using another method.

4) Taxes & Pricing

• All prices are listed in GBP.
• Applicable taxes, duties and shipping fees will be displayed at checkout before you complete payment.
• Prices may vary slightly depending on regional promotions or exchange rate fluctuations.

5) Payment Security

• We use SSL encryption and trusted payment gateways to ensure your personal and financial details are protected at all times.
• Card details are transmitted securely and never stored on our servers.
• Our payment system complies with the latest PCI-DSS standards for secure online transactions.

6) Fraud Protection

• To protect our customers, all payments are screened for fraud prevention.
• We reserve the right to refuse or cancel any order if fraudulent or suspicious activity is detected.
• In such cases, customers will be notified by email and the payment will be refunded if already charged.

7) Order Confirmation

• Once your payment has been successfully processed, you’ll receive an order confirmation by email.
• If you do not receive confirmation within a few minutes, please check your spam folder or contact us.

8) Refunds & Cancellations

• Refunds for eligible returns are processed in accordance with our Refund & Returns Policy.
• Refunds are issued to the original payment method within 5–10 business days after approval.

9) Errors & Inaccuracies

• We make every effort to ensure product prices and details are accurate.
• In the unlikely event of an error in price or billing, we reserve the right to cancel or adjust the transaction. You will be notified and refunded in full if this occurs.

10) Questions or Assistance

© TECHFRAY LIMITED. All rights reserved. This Payment Policy applies to all online transactions made through https://vibeyourhome.co.uk.